About Us

What we do

We can all face problems that seem complicated or intimidating. At Citizens Advice, we believe no one should have to face these problems without good quality, independent advice. 

Our network of charities offers confidential advice online, over the phone, and in person, for free. 

When we say we’re for everyone, we mean it. People rely on us because we’re independent and totally impartial.

No one else sees so many people with so many different kinds of problems, and that gives us a unique insight into the challenges people are facing today. With the right evidence, we can show big organisations – from companies right up to the government – how they can make things better for people.

That’s why we’re here: to give people the knowledge and the confidence they need to find their way forward - whoever they are, and whatever their problem.

Some key statistics, showing what Citizens Advice Powys did during the year 1st April 2017 to 31st March 2018, are given below:

25,664 advice activities completed on behalf of clients
3,190 individual clients advised

£2.7 million income gained in Welfare Benefits for clients

£3.7 million debt managed on behalf of clients

£930,000 debt written off


About Citizens Advice Powys
  • Citizens Advice Powys is an independent, registered charity in its own right.

  •  Citizens Advice Powys leases premises in Ystradgynlais, Brecon and Newtown. Additionally fifteen outreaches are currently run in Powys. 
  • Diagnostic initial interview and appointments system. 
  • Broad up to date range of information resources; web based, reference books and consultancies. 
  • Citizens Advice Powys is operated by 16 volunteers, 21 project funded paid staff and 10 Trustee Board members. 
  • More than 21,000 research and campaigns issues collected to influence local and national practice. 
  • The most common issues presented are benefits, consumer, debt, employment, housing, family and personal matters, tax and financial literacy. 
  • Advisors recognise that one problem is often the result of another, so rather than addressing a single issue at a time, we look at a client's situation holistically. 
  • Citizens Advice Powys participates in key partnerships with other voluntary organisations such as Shelter Cymru. 
  • Citizens Advice Powys holds an Advice Quality Standard which demonstrates our commitment to professionalism, quality and client care.