Cyngor ar Bopeth Powys CAB is a thriving organisation located in four premises across the county of Powys
At each Citizens Advice Centre, the Bureau delivers diagnostic advice during reception opening hours. This service offers diagnosis of the type, complexity and urgency of enquiry. The diagnostic adviser deals with simple straight forward enquiries, and also referral to other agencies and makes appointments for the Bureau’s generalist or specialist services.
The 0845 6018421 local call generalist telephone advice line is staffed by a telephone receptionist and a minimum of one generalist adviser. The Bureau serves a rural area and at least 50% of initial client contact is by telephone. The telephone adviser will offer the client an appointment at a convenient venue if the enquiry is complex and/or the client requires practical assistance. In some circumstances, and under the direction of the supervisor of the day, the telephone advice adviser may offer further assistance to the client with all the necessary documentation being posted to and from the client without an appointment.
The generalist advice service covers the following main areas:
Casework services cover
Specialist services cover
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