What we do
We help people resolve their legal, money and other problems by providing information and advice and by influencing policymakers. We use evidence of our clients' problems to campaign for improvements in laws and services that affect everyone.
Some key statistics, showing what Citizens Advice Powys did during the year 1st April 2015 to 31st March 2016, are given below:
23,138 advice issues dealt with
9,416 clients assessed and advised
£2.3 million income gained in Welfare Benefits for clients
£2.9 million debt negotiated on behalf of clients
£920,000 debt written off
About Citizens Advice Powys
- Citizens Advice Powys is an independent, registered charity in its own right.
- Citizens Advice Powys leases premises in Ystradgynlais, Brecon and Newtown. Additionally fifteen outreaches are currently run in Powys.
- Diagnostic initial interview and appointments system.
- Broad up to date range of information resources; web based, reference books and consultancies.
- Citizens Advice Powys is operated by 26 volunteers, 19 project funded paid staff and 7 Trustee Board members.
- More than 21,000 research and campaigns issues collected to influence local and national practice.
- The most common issues presented are benefits, consumer, debt, employment, housing, family and personal matters, tax and financial literacy.
- Advisors recognise that one problem is often the result of another, so rather than addressing a single issue at a time, we look at a client's situation holistically.
- Citizens Advice Powys participates in key partnerships with other voluntary organisations such as Shelter Cymru.
- Citizens Advice Powys holds an Advice Quality Standard which demonstrates our commitment to professionalism, quality and client care.