• Trainee volunteer advisers for Newtown and Ystradgynlais Offices


Here's Katie responding to calls on our 0345 6018421 reception line

We are currently looking for new Trainee Adviser volunteers to join our team.  You will be able to gain a nationally recognised qualification.

The Trainee Adviser role involves working towards interviewing clients both in person and over the phone.  You will be providing information and advice and explaining various choices to clients. 

Advisers also give practical help to clients in writing letters or making phone calls, filling in forms or doing calculations.  A Trainee Adviser will need to be prepared to work within bureau systems and procedures.

Essential to the role is being able to spot issues which also affect other people so that Citizens Advice can campaign for change and improvement on behalf of clients as a whole.

The role requires an initial time commitment of two days each week for the first few months, then one day each week for at least the next twelve months.  Please do not hesitate to get in contact with us on 01686 628963 for an informal chat about joining us.

Who can be a CAB volunteer?

Volunteers come from all walks of life, some having long work experience and qualifications, while others don’t. We welcome interest from all sections of the community we serve.
Why we need volunteers
Volunteers are key to the successful delivery of services and the development of social policy within Powys Citizens Advice.

Without volunteers Citizens Advice would not be able to respond to the needs and demands of people who contact us every day
What does CAB offer volunteers?
Full training through observation, self study and experience.
Free training courses for Advisor and Diagnostic Receptionist trainees.
Ongoing support and training.
Supervisor support to ensure that volunteers are not put in situations beyond their abilities.
Respected work experience which increases chances of paid work.
Travel expenses.
A friendly environment which recognises and values the skills and contribution of volunteers
What can Volunteers Do?

Generalist advisors: Trainees work towards national CAB Certificate in Generalist Advice. Advising clients in appointments and by telephone on a wide range of issues.

Diagnostic Receptionists: Explore clients needs using questioning skills on the telephone or face to face. Give basic information or refer to advisers.

Benefits assistants: Develop knowledge of benefits by helping to complete clients application or assessment forms.

Receptionists: First customer service contact to gather client details at drop in sessions.

Admin Assistants: Develop IT skills and experience of office procedures. Can be flexible.

Research and Campaigns: Help us campaign by collecting evidence of issues affecting our clients. Hep conduct research and write reports on local issues.

Media Assistants: Produce promotional material such as newsletters, advice columns, features, press releases, leaflets etc. Assist with website content and social media.

Fundraising: Raise awareness of Powys CAB’s charity status and develop fund raising opportunities

Surveys: Compile surveys and collate results of; e.g. service satisfaction.

Trustees: Attend meetings to help with strategic decisions. Interview staff and volunteers. Represent Powys CAB at events.

How do I apply?

If you can answer Yes to the following: 

     Do you support our aims and principles?
    Are you open-minded and non-judgmental?
    Are you able to listen, learn and work in a team?
    Can you communicate information in English?
    Are you able to relate to people quickly and easily?
    Do you have enough time?

Then contact us on 0345 6018421 Monday, Tuesday or Thursday 9am to 3pm.

What do you get from volunteering?

üIncreased skills, confidence and employability.
üPersonal satisfaction and development of life skills like communication and dealing with the public.
üKeeping active and in touch with the community.
üHelping with the provision of quality advice services that
address complex, cross cutting issues.
üHelping service users to express their voices through campaigning work.
üMaking new friends.

Some of our volunteers



Taking calls from clients who have called advice line.

What our volunteers say about their experiences: 
 “I first learnt about the volunteer opportunities at a careers fair organised by my university. It stood out to me as it gave the opportunity of learning as well as gaining experience in a working environment. I began my work with Powys Citizens Advice as a trainee adviser volunteer. My role included helping with reception, administration work, gateway assessments, and trainee generalist advising. I have achieved my certificate in advice as well as a City & Guilds accredited Level 3 Award in Energy Awareness. I am now working as paid staff on the Energy Efficiency Wales project as an adviser.

During my time at Powys citizens advice I have not only been given an invaluable amount of experience and knowledge, but have been inspired by the supportive, hardworking and extremely experienced team of volunteers and paid staff who work together to provide such an excellent service to our community.”

" I saw volunteering with Powys CAB as an opportunity to develop new skills and to gain experience that will hopefully enable me to stand out in today’s competitive job market.
The training I have received whilst being at Powys CAB has been excellent, and it has been great to work with other volunteers and members of staff.
I have
found volunteering with Powys CAB to be varied, interesting, challenging and rewarding".


 "After caring for my children as a single parent for many years I looked for training to get me back into the workplace. Volunteering for CAB gave me a chance to learn new IT skills, gain experience of a busy office and achieve a Certificate of Generalist Advisor, all in hours that suited my family needs. Now, many years later I am a paid employee of Citizens Advice and feel satisfaction at being able to repay society for the support I received myself"
"About 10 years ago I was unemployed and decided to look into doing voluntary work (within Benefit guidelines). I chose the CAB after having had advice myself previously, and am now kept-busy doing filing, clerical work, telephone reception etc."

"Volunteering for the Citizens Advice Bureau has been an innovation for me and I have had my eyes opened to such an extent that I have had to reassess my thinking about the community I live in. I am delighted to be able to play a small part in a very professional organisation and it has certainly made me realise just how many people need help. I would recommend voluntary work to anyone who wishes to broaden their outlook and offer an invaluable service".
"Advising for the CAB is never boring. I meet lots of different people -colleagues and clients. I get asked questions on an amazingly wide range of subjects which increases one's own knowledge no end — never think you've 'heard it all'! It's very satisfying when there is a successful outcome for a client. I have learned how not to be too afraid of computers and how to use all the information systems".



All sorts of people volunteer for many different reasons, but one thing that unites them all is that they find it challenging, rewarding and varied. There is an opportunity to learn new skills, develop existing ones and enjoy becoming a valued part of a busy team. Time given can be as flexible as possible while still allowing us to provide a consistent service. In fact it is the flexibility of volunteering for a service like Citizens advice that makes it so suitable for people in different circumstances. Some volunteers are unable to or don't need to work regularly but want to contribute something to their local community. Powys CAB has volunteers who have been with us for many years.
Subpages (1): Volunteering workshop