Complaints

If we’ve let you down tell us - We want everyone who uses the Citizens Advice Powys to be happy with the service, we provide. That’s why if we’ve let you down, we want to hear from you— no matter how big or small the issue is. Often, we’ll be able to put things right. And even when we can’t it helps to know where we’ve gone wrong helping us do better in the future.

We promise to deal with every complaint quickly, professionally, and confidently.

Making a formal complaint - There are several ways to make a complaint. You can write a letter explaining what happened and send it to the address below or drop it into the local Office using the same address alternatively, you can email the Citizens Advice feedback team using the details below and they will pass your complaint to the right person. Your complaint will be investigated by someone who isn’t directly involved. If it’s upheld, we’ll apologise fully and, if appropriate, let you know what we’re doing to put things right. We aim to respond to every complaint within eight weeks, if it’s going to take longer than this, we’ll explain why and keep you informed of progress.

Local Citizens Advice: Write to: The Chief Officer or Chair, Citizens Advice Powys, Ladywell House, Newtown, Powys, SY16 1QS. Email – ceo@powyslca.org

Citizens Advice Feedback team: feedback@citizensadvice.org.uk  

Ring: 03000 231900