Consumer Advice
For local help with Energy issues - Contact us at Citizens Advice Powys
Online free advice about other Goods and Services can help you find a way forward, whatever problem you face.
Contact the Citizens Advice consumer helpline if you need more help with non energy related consumer problems: 0808 223 1133
Before you contact the helpline, you should have a pen and paper ready.
To help the adviser give you the most relevant advice, you should be ready to give them as much of the following information as you can:
- brief details of your problem, eg when you paid for the item or the service, how much you paid, how you paid for it, whether you did so in a shop or online
- the seller or trader’s name and address
- what you’ve done so far to try to solve the issue
- your reference number (if you’ve already contacted the helpline about the same problem)