CA Powys – An Independent & Trusted Advice Service
5 NOVEMBER 2025 15:05
CA Powys – An Independent & Trusted Advice Service
Following our independent assessment in September 2025, Citizens Advice Powys successfully secured our accredited quality marks for another 3 years:
· Money & Pensions Service Debt Advice Framework (supporting our Financial Conduct Authority registration)
What We Have Achieved – 6 months - April to Sept 2025
Supported people with complex issues:
2,047 people supported with 10,514 advice issues.
232 people supported with specialist Debt or Welfare Benefits casework.
88% said they would not have been able to sort out their problem without our help.
28% said their problem was urgent.
Client - “My adviser was great and spent time to ensure I knew what to do at each stage. She was supportive when I felt I could no longer cope.”
Maximised income:
£1.8 million debt managed on behalf of our clients.
£381k of debt written off.
£1.6 million benefit income secured.
Helped people identified as financially vulnerable due to their personal circumstances:
23% with mental health.
66% classed themselves as disabled.
37% permanently sick or disabled and unable to work.
43% living in social housing.
41% living in single person households.
Improved health & well-being:
74% of people we supported said that they felt less stressed, depressed or anxious.
47% said that our advice improved their physical health.
Client - “I could not have dealt with the situation on my own. I am too ill and sick with chronic health conditions, and I would now be completely worse off without this help. CAB are literally worth their weight in gold; they are my shining angels in my time of need. I cannot thank them enough.”
Increased our reach through partnerships:
Working in partnership with 33 different organisations across Powys, dealing with 293 formal referrals and combining our skills to achieve positive outcomes more effectively for the people we jointly support.
Partner -” The CAB service is invaluable to staff and to the individuals we support. We often find that when people first reach out to us for support, they are also experiencing an array of other issues including housing, debts and benefit related problems. When individuals are trying to address multiple issues, it can be challenging for workers. Once we have referred to the CAB and know that external factors are being addressed, it enables us as key workers to focus on our primary roles. The positive outcomes achieved with the support of the CAB have a very positive impact on the well-being of those we support.”
Accessible services:
Provided support through a range of channels: telephone, in-person, BSL interpretation & community languages.
Face to face support in 10 different community venues countywide, as well as our office-based locations in Newtown, Brecon and Ystradgynlais.
82% of clients said they felt our service was accessible.